How can I make sure emails from Station A are in my inbox?
Corporate email filters can block messages from new senders — whitelisting Station A's domain and looping in your IT team ensures you don't miss important project communications.
If you're working with Station A and not seeing our emails, a few quick steps can fix that.
Add us to your contacts. Adding your Station A contact's email address to your address book signals to your email provider that our messages are legitimate.
Check your spam or junk folder. Emails from new senders sometimes get filtered automatically. If you find Station A emails there, mark them as "Not Spam" or "Not Junk" — this trains your email provider to deliver future messages to your inbox.
Whitelist our domain. In your email settings, look for "Safe Senders" or "Approved Senders" and add @stationa.com to the list.
Ask your IT team for help. In corporate environments, company-wide filters and firewalls can block entire domains. Provide your IT team with the following: whitelist emails from @stationa.com, and ensure that emails from HubSpot and SendGrid (our email service providers) are not blocked. If adding the domain doesn't resolve the issue, connect your IT team with us and we can provide specific IP addresses to whitelist.
Check your personal email filters. Make sure you haven't set up rules that route @stationa.com emails to other folders, or accidentally added the domain to your blocked senders list.
If you've tried all of this and still aren't receiving our emails, reach out to us at support@stationa.com and we'll help troubleshoot.